Formulation Questions

+ Are your products non-comedogenic?

Yes.

+ Are your products cruelty-free?

Yes, all Troos Skincare and Apothecary products are cruelty-free.

+ Are your products vegan?

Yes, all Troos Skincare and Apothecary products are vegan-friendly.

+ Are your products organic?

We source and formulate with organic products as much as possible, as we believe organic is best for your skin health and the environment. However, some ingredients that we source are not available organically. We work closely with our suppliers so we are the first to know when organic may be available. All of our products are sustainably harvested and sourced.

+ Do you use synthetic ingredients in your products?

No. All of our products are formulated from natural, plant-based sources.

+ What is the shelf life of your products?

Our unopened products last one year from batch production date, found on box package. The expiration month and year is marked on the bottom of the bottles. Because our products are formulated with natural plant botanicals, they are recommended to be used within six months of opening to ensure potency. Avoid touching dropper bottle to fingers. When possible, all products are recommended to be stored in a cool, dark place.

+ Are your products fragranced?

No, there are no synthetic fragrances in our products. Our products use non-sensitizing essential oils known for their therapeutic applications.

+ Where do you source your ingredients?

We work with U.S. based suppliers known for high-quality ingredients that are ethically sourced and not tested on animals. All of our ingredients are rigorously tested for quality and potency to ensure active botanicals with no contaminates.

General Questions

+ When can I expect my shipment?

Standard shipping in 5 business days from date of order. Tracking information will be emailed to the address used during checkout upon shipment. We do not ship on holidays.

We ship via USPS. Standard free shipping is via USPS First Class mail which usually takes 2-5 business days to arrive. Larger orders are upgraded to USPS Priority Mail free of charge.

For urgent orders, we offer Express shipping. Express orders will be prioritized and shipped via USPS Priority Mail Express and will arrive within 1-2 business days in most cases.

+ How much do I have to spend to get free shipping?

We offer free shipping on all domestic orders over $100.

+ Do you ship internationally?

We are working on internationally shipping currently. Please email info@troosskin.com and will will try to accommodate your order.

Please note, orders shipped to countries outside the U.S. may be subject to import/value added taxes and customs and/or duties fees levied by the destination country. Additional charges for taxes and customs clearance must be borne by the recipient.

We do not accept international returns.

+ Do you observe eco-conscious practices in your product packaging?

We are highly committed to minimizing waste and lessening our environmental impact.

We use glass bottles that are non-reactive but are also fully recyclable. We use synthetic labels as they must be water- and oil-proof; currently no recyclable options meet these requirements. Packing is in biodegradable starch peanuts and we use paper tape to seal boxes.

+ Where are your products made?

All of our products are formunlated and produced in Boulder, Colorado.

 

Have a question? Let us know.